The written offer controls
The proposal, checkout page, order, or statement of work should state the deliverable, price, payment timing, start date, included revisions, cancellation terms, third-party costs, and refund boundary. Those written terms control the purchase.
Website design: free to start
Every website project starts with a free design and no payment: the full page for one-page sites, the home page for multi-page sites and online stores, and the main screen for custom builds. You review it on a private preview link. If you want it, you pay the listed price (or the first payment on a larger site) and NorthFirn finishes the work. If you don't, you owe nothing. One free design per business. A design you pass on stays with NorthFirn and is not published or used for your business. After you pay, your included rounds of changes start from the approved design. If NorthFirn misses a date it gave you, you can cancel for a refund of the work not yet delivered. Domains, hosting, store platform plans, payment processing, and paid apps are paid to those providers directly and are not refunded by NorthFirn.
Cancellation before work begins
A request made before scheduled work or reserved time begins is reviewed against the applicable offer, committed third-party costs, and work already completed. Any non-refundable deposit or scheduling fee should be identified before payment.
Reports and digital deliverables
A missing, inaccessible, materially incomplete, or defective deliverable should be reported promptly. NorthFirn may restore access, correct the defect, complete the stated scope, replace the file, or use another remedy described in the offer.
Workshops and scheduled sessions
Rescheduling, late cancellation, attendance, preparation, and no-show terms are stated with the booking or proposal. NorthFirn will distinguish reserved time from work that can reasonably be rescheduled.
Implementation and milestone work
Implementation services use written scope, client responsibilities, acceptance checks, change control, and milestone payments. A new request or environmental constraint may require a change order instead of a refund.
Editorial corrections are separate
A factual correction is reviewed on the evidence and is never conditioned on payment, a purchase, a positive review, or removal of legitimate criticism. Editorial correction does not automatically create a refund right for an unrelated service.
Third-party fees and payment disputes
Vendor licenses, cloud usage, transaction fees, travel, and other outside charges may be non-refundable once committed. Contact NorthFirn before filing a payment dispute so the delivery record, scope, and available remedy can be reviewed.