Agreeing to these terms
These terms govern your use of NorthFirn's website and public content. By using the site you agree to them, together with the Commercial relationships, Privacy, and Refunds and cancellations pages, which form part of these terms. If you have a signed proposal or service agreement with NorthFirn, that agreement controls the paid work it describes.
Using the site
By using this site, you agree to use it lawfully and avoid actions that disrupt the service, bypass security controls, scrape at a harmful rate, impersonate another person, or submit information you are not authorized to share.
Educational information
Reviews, guides, comparisons, readiness tools, and public explanations are general information. They do not replace an assessment of your environment or advice from a qualified legal, insurance, accounting, compliance, or security professional.
Products and facts change
Pricing, features, terms, security controls, availability, and vendor ownership can change after publication. Check time-sensitive details with the provider before a purchase, renewal, configuration change, or operational decision.
Affiliate links and commercial relationships
Some links and recommendations on this site are affiliate, referral, reseller, or sponsorship arrangements, which means NorthFirn may earn revenue when you act on them. Using an affiliate link never adds to your price, and free content never depends on a purchase. The Commercial relationships page explains how these arrangements work, where they are labeled, and what payment can and cannot influence.
Scheduling, calls, and meetings
When you book a call, consultation, or working session, you may use a third-party scheduling or video-meeting provider that operates under its own terms and privacy practices. A meeting is a general discussion; it does not create a service agreement, and any guidance becomes a commitment only in a written proposal or statement of work. Rescheduling, late-cancellation, and no-show terms are handled under the Refunds and cancellations page. NorthFirn will tell you before recording a session, and you should keep passwords, authentication codes, and protected records out of booking notes and meetings until a secure method is arranged.
Emails, downloads, and messages
Confirmations, replies about your inquiry, and downloads such as The Small Business AI Agent Playbook are service messages tied to your request. Any marketing email is separate, needs its own opt-in, and can be stopped at any time with the unsubscribe link. You are responsible for providing an accurate email address and for the information you choose to submit.
Feedback and information you send
Send only information you are authorized to share. NorthFirn may use non-confidential feedback, suggestions, and questions to improve its content and services without obligation to you. Unsolicited material is not treated as confidential unless a signed agreement, such as a non-disclosure agreement, already covers it.
Third-party links and services
NorthFirn is not responsible for a third party's site, product, availability, security, pricing, or terms. A link or commercial relationship does not transfer control of that third party to NorthFirn.
Content and permitted use
NorthFirn's original text, graphics, branding, reports, and site design are protected by applicable intellectual-property law. You may link to public pages and quote short portions with attribution. Republishing substantial content, removing notices, or presenting NorthFirn material as your own requires permission.
Paid services
A proposal, statement of work, order, or service agreement controls paid work, including scope, fees, responsibilities, acceptance, changes, confidentiality, cancellation, and support. If those terms conflict with this page, the signed service terms control the engagement.
Website design projects
These terms apply to website, online store, and custom build projects unless a signed proposal or service agreement says otherwise. The tier, price, included pages or products, rounds of changes, timeline, and payment schedule are confirmed in writing before NorthFirn starts the free design.
The free first design
Each project starts with a free design: the full page for a one-page site, the home page for a multi-page site or online store, or the main screen for a custom build. Requesting or receiving it creates no obligation to buy and no charge.
- One free design per business or organization
- It is shown on a private preview link that is not indexed or published
- If you decline or don't reply within 30 days, the project is closed and you owe nothing
- A declined design remains NorthFirn's property and is not published or used for your business; NorthFirn may reuse general layouts or code, never your name, logo, photos, or text
- Your files and content from a declined project are deleted within 90 days unless you ask for them back sooner
Approval and payment
You buy the design by approving it and paying the amount due at approval. One-page sites and the Small business site are paid in full at approval. Larger sites and stores are paid on the schedule shown for their tier, with the remainder due at launch. Custom builds are paid by the milestones in their written scope. NorthFirn does not launch a site or transfer files until the amount then due is paid.
- Prices are in US dollars and exclude third-party costs such as domains, hosting, store platform plans, apps, and payment processing
- Invoices are due within 7 days unless the proposal says otherwise
- Work pauses while a payment is overdue, and launch dates move accordingly
- Work outside the tier's scope is quoted in writing before it starts
Changes and timelines
Each tier includes a set number of change rounds, counted from the approved design. A round is one consolidated list of changes. Additional rounds, new pages, new features, or a different direction after approval are quoted separately. Timelines start when NorthFirn has your content and, where one is due, your payment, and pause while NorthFirn waits on content, access, or decisions from you. If NorthFirn misses a date it gave you for reasons within its control, you may cancel and receive a refund of the work not yet delivered.
Content you provide
You confirm that you own or have permission to use the logos, photos, text, product information, and other material you send, and that it is accurate and lawful to publish. You remain responsible for your business claims, prices, product descriptions, and legally required notices on your site. NorthFirn may decline to publish material that appears unlawful, infringing, or misleading.
Who owns the finished site
When the project is paid in full, you own the site's design, your content, and the files NorthFirn created for it, and NorthFirn gives you a permanent license to any of its reusable code, templates, or components inside it. Licensed third-party items such as themes, fonts, plugins, stock images, and apps remain under their own licenses. Domains, hosting, store, and payment accounts are opened in your name wherever the provider allows.
Showing your site in our portfolio
NorthFirn may show a launched site, its name, and screenshots in its portfolio and marketing. Tell NorthFirn in writing if you prefer it not to, and it will be left out or removed. Free designs that were not purchased are never shown.
After launch
Launch includes testing the forms, links, and checkout that were part of the scope. After launch, fixes for defects in NorthFirn's own work reported within 30 days are free. New changes are handled through a care plan or at the hourly rate on the pricing page. Care plans are billed monthly and can be cancelled at any time; cancellation takes effect at the end of the current month.
Results and responsibility
NorthFirn does not guarantee security, recovery from every incident, insurance coverage, compliance, savings, rankings, revenue, or uninterrupted third-party services. You remain responsible for business decisions and for maintaining systems after delivery.
Governing law and resolving disputes
These terms are governed by the laws of the Commonwealth of Virginia and applicable United States federal law, without regard to conflict-of-laws rules. Please raise a concern through the contact form first so it can be reviewed and, where possible, resolved directly. A signed service agreement may set its own governing law, venue, and dispute-resolution terms, which control the engagement it covers.
Changes to these terms
NorthFirn may update these terms as the site and services change. The review date shows when this page was last materially reviewed. Continued use after an update is subject to the revised terms.